RETURN & REFUND POLICY
What you need to knowOur return policy only covers wines affected by quality issues such as cracked bottles, broken seals and wine faults. If we don’t have a wine identical to the one we sent, we will replace it with another of a similar value, from the same tier! As part of our service, we’ll absorb delivery charges for the exchange. You may also visit us at our Bar á Vin store to make the exchange.
FREQUENTLY ASKED QUESTIONS
Essential informationIf you have any questions that are not listed below, just drop us a line at at , we’d love to chat!
TERMS & CONDITIONS
The materials and information found in this Site including the names, marks, graphics, images, products or services, and software programs (the “Contents”), are protected by copyright. All rights, title and interest in the Contents are owned by, licensed to or controlled by Vine Group Private Limited.
2. Site Access
2-1. The site is only intended for use by people resident in Singapore. We do not accept orders from individuals outside of Singapore.
2-2. Alcohol listings on the Site or Services are intended for those who are 18 years or above, and may only be purchased by those who are 18 years and above.
2-3. All text, graphics, user interfaces, visual interfaces, photographs, logos, including but not limited to the design, structure, selection, coordination, expression, arrangement of such content, contained on the Site is owned, controlled or licensed by or to Atlas, and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
2-4. Vine Group reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services, Site at any time. We may also impose limits on certain features or restrict your access to parts or the entire Services or Site without notice or liability.
3-1. Copyrights as well as any other intellectual property rights regarding to the product and service offering remains solely with the operators of Vine Group. The customer is always obliged to observe copyrights as well as any other intellectual property rights given.
3-2. It is not allowed, neither complete nor in parts, to offer the purchased items on similar or otherwise offerings like Vine Group.
4. Personal Data
4-1. Protecting the security and privacy of your personal data is important to Vine Group; therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data Vine Group may collect, how Vine Group uses and safeguards that data and with whom we may share it.
4-2. Through our Web sites, Vine Group will not collect any personal data about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide us with it (e.g. by registration, survey), respectively, provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data.
4-3. When you do provide us with personal data, we usually use it to respond to your inquiry, process your order or provide you access to specific information or offers.
5. Use ID/PW and Security
5-1. In the event that any user ID, password and/or identifier number is issued to you by us, you shall protect the secrecy of such user ID, password and/or identifier number at all times and shall ensure that the user ID, password and/or identifier number is not revealed or disclosed in any manner whatsoever to any person. You should change your password from time to time to enhance its security. You shall be fully responsible for all use and liability resulting from access to this website with your user ID, password and/or identifier number. We shall not be responsible for unauthorized transactions incurred by you arising from or in connection with the misuse or disclosure of your user ID, password and/or identifier number.
5-2. You shall keep secret the password that you use to access the Services and not disclose your password. You are responsible and liable for all activities related to your account, whether or not you authorized that activity. You should immediately notify us of any unauthorized use of your account. You agree and acknowledge that a secure encrypted connection to communicate with the Services can help protect your content.
6-2. All orders made by you are subject to stock availability. Vine Group reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason.
7. Payment and GST
7-1. Payment for all orders shall be made in Singapore dollars.
7.2. We accept payment for orders by MasterCard, Visa and Paypal only.
Kindly note that Paypal currently accepts MasterCard, Visa, American Express and Discover cards, and the credit/debit cards and payment methods accepted by Paypal is subject to change.
7-3. Recurring payments are due every month during all the validity of the subscription that is to say until the cancellation by the client.
7-4. Vine Group uses services of third parties, which process the payment transactions (Enter name). The authorized payment provider is described during the ordering process. The authorized payment provider rules its own terms and conditions during the payment process.
7-5. Any subscription not been paid on the 31st of the current month, will not be delivered the next month
7-6. Any subscription not paid on the 31st of the current month, will be considered as cancelled by the client, without any further notice from Vine Group.
7-7. All GST and delivery fees are already included in the total price. No additional fees will be charged.
8-1. At present, Vine Group delivers to most areas in mainland Singapore.
8-2. Vine Group will deliver the wine boxes or packs every month in aircon vans – our logistics partner is Roadbull (www.roadbull.sg). Most boxes are delivered between the 10th and the 20th each month. Please call our office if you want to receive your box on a particular day / time slot. Delivery of orders made in our shop is delivered within 5 days with one week (opening days) of tolerance under special circumstances.
8-3. All missing deliveries will not be treated in case the box has been delivered at the correct address by our services. Product theft after its delivery is not taken into account under the Vine Group delivery failure.
8-4. If there is any damaged or incorrect product, please contact us within 24 hours at email. Vine Group at its sole discretion, will offer a replacement or refund of the damaged or incorrect product, or arrange for the re-delivery, collection and/or return of the incorrect product.
8-5. Where any product is to be returned, the customer is liable to keep the product in a safe and proper manner and take reasonable care of it until returning to Vine Group. All products should be returned in the original box and packed to avoid breakage in transit back to Vine Group.
8-6. Any delivery operated will be done at the address registered on the customer’s account. The delivery company (Roadbull) will attempt to deliver the package two times, after that Vine Group team will contact the customer through email to arrange another delivery (for free).
9-1. At any time, customer with a Pay as You Go subscription (Pay as You Go only) has the possibility to stop their subscriptions by cancelling their subscription on their account (“My Account” page). Cancellation of a subscription can be done directly on the customer account by clicking on “Cancel Subscription”.
9-2. Cancellation of a subscription will be confirmed by e-mail at the account registered e-mail. No further indication or notice will be given after the cancellation e-mail answer.
9-3. As stated in the terms and conditions, we hope for your kind understanding that no cancellation is allowed. But we only allow cancellation for renewal before delivering your wine.
10. Promotion / Voucher / Other privileges and programs
10-1. Vine Group may run promotions, contests, surveys, privileges and other programs, subject to additional terms and conditions which can be found on the site and are hereby incorporated by reference into these Terms and conditions.
10-2. Promotions, contests, privileges and programs are only valid for the time period specified by Vine Group.
10-3. The following terms shall apply to the use of vouchers, coupons and codes.
10-4. Each Voucher Code is only eligible for a single use and is only valid for the time period specified by Vine Group unless specified otherwise.
10-5. The Voucher Codes may only be redeemed by purchasing certain products from Vine Group during the applicable validity period.
10-6. Use of any Voucher Code must be indicated at the time of checkout, and all information required by Vine Group must be provided. No retroactive use of the Voucher Code is permitted.
10-7. Voucher Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.
10-8. A minimum spend may be required before use of the Voucher Code is permitted.
10-9. Voucher Codes cannot be refunded, redeemed or exchanged for cash.
10-10. Resale, transfer and sharing of Voucher Codes are strictly prohibited.
10-11. No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Voucher Codes is allowed.
10-12. Where you are permitted to return any product to Vine Group for a refund and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product to which the gift related.
11-1. You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out herein will apply to your use of this website by linking to it.
11-2. This site may contain links to other independent third-party web sites. These linked sites are provided solely as a convenience to our visitors. Such linked sites are not under Vine Group’s control, and Vine Group is not responsible for and does not endorse the content of such linked sites, including any information or materials contained on such linked sites. You will need to make your own independent judgment regarding your interaction with these linked sites.
11-3. Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
12-1. While we make every effort to ensure that the site, services and all content is accurate and complete, we provide the site, services and content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Vine Group disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the foregoing, Vine Group does not warrant that the functions contained in or access to the site, services, content or other content will be timely, uninterrupted or error-free or without omission, that defects will be corrected, or that the site, services, or content are free of viruses or other harmful components, or that the download, installation or use of the App or any content in or with any device will not affect the functionality or performance of the device. Vine Group does not warrant or make any representations regarding the use or the results of the use of the content, the services, the site or the App in terms of their correctness, accuracy, completeness, reliability, or otherwise.
13. Guarantee and Liability
13-1. The operators of Vine Group bestow great care on developing and supporting the product and service offering.
13-2. The customer is solely responsible for selecting the product and service offering. Any guarantee and liability regarding use or bad conservation of the product will be strictly refused. Only the customer is able to access if the product and service offering is suitable for her/his intention.
13-3. Any guarantee or liability for offerings of third parties is fully excluded.
13-4. The operators of Vine Group do not take over guarantee that the online shop is always failure-free available. The operators are not liable for damages of accidentally transmitted computer viruses. Also the operators are not liable that the offered items can always be processed, stored or forwarded.
13-5. Links may lead to websites operated by third parties. The operators of Vine Group do not take over any responsibility for those contents, products and services or other offerings. The providers of the linked pages are solely responsible for their contents. Using links from this site to any website is at customer’s own risk.
14. Governing Law
14-1. This Legal Notice shall be governed by and construed in accordance with Singapore law. Any dispute arising in connection with this Legal Notice is subject to the exclusive jurisdiction of Singapore.
15-1. We may revise these Terms and Conditions from time to time. By continuing to access or use the services after revisions become effective, you agree to be bound by the revised Terms and Conditions.
16. Feedback /Information
16-1. Any feedback you provide at this site shall be deemed to be non-confidential. Vine Group shall be free to use such information on an unrestricted basis. The information contained in this web site is subject to change without notice.